Refunds

Refund policy

Last updated 11 November 2026.

Documents that cannot be processed are not charged

Payment is only offered for conversions that passed the balance checks. Unsupported documents, failed documents, and documents needing review are not purchasable, so there is nothing to refund.

Automatic refunds

Two cases are refunded automatically and idempotently through Stripe:

• A payment that arrives after its conversion expired or was deleted. Document data is never recreated.
• A duplicate payment for the same conversion. Only one download entitlement is granted, and the extra payment is refunded once.

Other requests

If the downloaded files are materially wrong, contact contact.bankora@gmail.com with the conversion ID within 7 days of purchase. Each request is reviewed individually and may result in a full refund, a partial refund, or a corrected export. The two automatic cases above do not depend on a request being made.

Chargebacks

Please contact the operator first. Payment records are retained for dispute handling even after the document itself is deleted.